Core Modules
The framework is modular to give you the flexibility that your leaders & managers require to meet their specific needs.
1. EMOTIONAL & POSITIVE PSYCHOLOGY
· The psychological contract
· Empathy & self-awareness
· Spotting problems & issues
· Early resolution skills
· Mindfulness techniques
· Appreciative inquiry
· Transactional analysis
2. MANAGING CONFLICT
· Destructive and Constructive conflict
· Thomas Kilmann model
· How & Why conflict escalates
· Impartiality & objectivity
· Handling and de-escalating strong emotions
· Non-violent communications
3. MANAGING PERFORMANCE
· Coaching for excellence
· Giving & receiving feedback
· Developing a Performance Improvement Plan (PIP)
· Setting & evaluating targets
· Monitoring & evaluating progress
4. MANAGING DISCIPLINE & ABSENCE
· Investigation practices
· Interviewing skills
· Giving effective verbal warnings
5. CRITICAL COMMUNICATION SKILLS – QUALITY CONVERSATIONS™
· Active listening
· Questioning
· Challenging
· Reframing skills
6. MANAGING CHANGE
· The Insight Change Model
· Planning for change
· The Change Curve
· Motivational techniques
· Facilitating team dialogue
· Authenticity, empathy & integrity
7. NEGOTIATION & INFLUENCING SKILLS
· Assertiveness
· Principled negotiation
· Appreciative inquiry
· Overcoming impasse
8. EMPLOYEE ENGAGEMENT
· What is employee engagement
· The engaging manager
· Walking the talk
· Giving employees a voice
9. PUTTING THE CUSTOMER FIRST
· Managing the customer
· Managing complaints
· Working with criticisms
10. DEVELOPING A HIGH PERFORMING TEAM
· Best practice for managing teams
· The stages of team development
· Facilitating team meetings
· Team building skills for leaders
· Resolving conflict in teams
11. COACHING SKILLS FOR MANAGERS
· The FAIR & GROW models
· Core coaching skills
· Creating a coaching culture at work
12. MANAGING A DIVERSE WORKFORCE
· Let’s talk about equality & diversity
· Best practices for EDI
· An overview of the legislative context
13. CORE MEDIATION SKILLS
· Setting up & running a mediation session
· Securing a commitment to mediate
· Running the pre-mediation meetings
· Facilitating the joint meeting
· Closing the mediation
· Evaluating effectiveness
14. VALUES BASED LEADERSHIP
· Understanding organisational values
· Ethical decision-making
· Building a values-driven culture
· Authentic leadership
· Leading with emotional intelligence