Diagnose
In January 2023, the British Broadcasting Corporation (BBC) initiated a trusted partnership with the TCM Group, a renowned expert in organisational culture and conflict resolution.
The primary objective of this collaboration was to embed a comprehensive Resolution Framework within the BBC. The project began with a 5D Review: a deep dive into the BBC's organisational culture, aiming to inform the design of a new grievance policy that would promote a more inclusive and harmonious work environment.
Phase 1: the pilot
February 2023
BBC's 5D Review began in February, starting as a pilot project in BBC Scotland.
Phase 2: stakeholder engagement
Spring 2023
TCM's expert consultants hosted “Lunch and Learn” sessions on different topics for leaders, including transforming conflict at work and home, and building influencing and negotiation skills.
Phase 3: data and analytics
Summer 2023
TCM's People & Culture Strategy Coordinator Rebecca undertook qualitative data and statistic analysis to present to the BBC, including a cost of conflict calculator which highlighted the costs of formal litigation procedures versus the Resolution Framework™️.
Phase 4: reporting
August 2023
As a collaborative effort between TCM and the BBC, a final report was produced and circulated around the organisation in three versions: for leaders, for stakeholders and for employees.
Hannah Cotton, People & Culture Development Team Lead
"The BBC’s emphasis on stakeholder engagement and communication throughout its integration of the Resolution Framework has been key to its success. Creating opportunities for feedback, questions and challenge from colleagues will result in a Framework that is trusted and supported by all."
During the review, our team take the time to understand your current leadership, management and people and cultural challenges. This allows us to provide a well-informed plan for change and engagement. In doing so, we support leaders, talent management professionals, HR professionals, leaders and organisational development professionals to prioritise the key areas which will benefit most from investment and energy.
This in depth analysis spans:
Team climate
Organisational culture
Behaviours
HR policies
Working relationships
The key stages of the review are:
Stage 1 Discover & Diagnose
During this stage of the 5D review, we collect data from a variety of sources. A desktop review of existing organisational data will provide an initial insight of the present picture. We will also gain input from key stakeholders through conversations, interviews and focus groups.
Stage 2 Dream
This phase is all about discovering where your organisation really strives to be. Is the current state helping you to achieve your strategic objectives? Is it helping to care for your employees?
Stage 3 Design & Deploy
Using data gathered from the initial phases, we’ll build an informed scope and pathway towards achieving the desired change. A comparison between the current state and desired outcomes will allow for a clear strategy for deployment to be built.
